Shipping Policy

Last updated: 23 October 2026

At Arthur & Evie, we're proud to serve customers across the United Kingdom with reliable and efficient shipping. Please read below for everything you need to know about how we ship your favourite fashion finds.

1. General Shipping Information

We currently ship throughout the United Kingdom. Shipping is free on every order, wherever you are in the UK.

Your order is shipped directly from our supplier's international fulfilment centre. As soon as it ships, you will receive an email with your tracking number.

2. Processing Time

Orders are typically processed within 1–3 business days (Monday to Friday), excluding weekends and holidays.

During peak seasons or promotional events, processing times may be slightly longer. We'll keep you informed of any delays.

3. Shipping Rates

Free Shipping – We offer free shipping on all orders, with no minimum purchase.

4. Estimated Delivery Times

Here's what to expect once you've placed your order:

  • Processing Time: 1–3 business days (Monday to Friday)
  • Transit Time: 4–9 business days (Monday to Friday)
  • Total Delivery Time: 5–12 business days
  • Order Cutoff Time: 6:00 PM
  • Time Zone: (GMT) Greenwich Mean Time – London

Please note: delivery times are estimates and may be affected by carrier delays or extreme weather conditions. If your order is significantly delayed, you may cancel it and receive a full refund.

5. VAT and Import Charges

All prices are shown in GBP and include VAT. Any import VAT and duties are prepaid by us. You will not have to pay anything extra on delivery – no VAT, duties or carrier handling fees. The price at checkout is the final price.

6. Shipping Restrictions

We do not ship to PO Box or BFPO addresses. Certain items may be subject to shipping restrictions depending on United Kingdom-specific regulations or carrier restrictions. If this affects your order, we will contact you before it ships.

7. Failed Delivery or Returned Packages

In the event of failed delivery attempts, incorrect address information or undelivered packages, orders may be returned to us. We will contact you if this occurs and arrange a new shipment. If the delivery failed because of an incorrect address you entered, the new shipment may incur additional shipping costs.

8. Lost or Damaged Packages

If your package is lost or damaged in transit, please contact us immediately by email: info@arthurandevie.com. Please include your order number and, if the package or item is damaged, a few photos. We will work with the carrier to investigate and send you a replacement or give you a full refund.

9. Shipping Policy Update

We may update our shipping policy from time to time to improve our service. The latest version will always be available on this page.

10. Contact Information

Store name: Arthur & Evie
Company name: Lonavo VOF
Company address: Augustijnenstraat 7, 7011 BX Gaanderen, The Netherlands
Chamber of Commerce (KvK): 95018190
VAT number: NL866973849B01
Email: info@arthurandevie.com

Monday to Friday | 09:00 – 17:00 (GMT)
Weekends | 11:00 – 16:00 (GMT)

We aim to respond to your inquiries within 24 hours.